Atlas Customer & Network Services

At Atlas we get to know our customers by their name — not their mobile number

Atlas is committed to delivering excellent levels of customer service to our customers and their staff.

We also appreciate that customers themselves have ever-changing needs and expectations.

Atlas' Customer & Network Services Department offers a one-stop service for the customer.

Our purpose is to ensure your satisfaction with your mobile products and service

How many times have you been faced with a barrage of "options", none of which actually fit with what you require, and then the assistant won't be able to see things through? Say goodbye to this when you deal with Atlas.

Call our dedicated phone-line: 0845 606 1000 and your call will be dealt with by a member of the team, who will take on your enquiry or problem and see it through to conclusion.

Should it not be resolved in that initial call, a timed response will be issued - we aim to solve our customers' problems within an hour.

No IVR options, just a friendly voice at the end of the phone who genuinely wants to solve your enquiry.

With over 15 years of experience within the telecom industry, Atlas' Customer & Network Services department have the resources and technical skills to meet our customers' challenges in a lively and fast moving environment : they thrive on responsibility.

Our Customer and Network Services team are passionate about our commitment to deliver you the best Customer Service experience in our field - that's Atlas' strength.

We can help with all types of enquiries, including:

a PUK to unlock your phone
the checking of International Facility
up-to-date information relating to your mobile account
billing issues and tariff analyses
ensuring network bars are placed on lost or stolen handsets
complex requests related to Data and handset configuration