Voicemail 901 is your own personal answering service - for those times when you can't take a call. You can manage your time, pick up your urgent messages and quickly return a call.

It's free to set up and cancel and easy to use.

Here are some useful numbers:

• To switch it on key 1750 SND (or 91750 SND)
• To switch it off key 1760 SND *
• To listen to your messages key 901 SND
• To get your Voicemail Retrieval Number (VRN), key 1780 SND *
  (You need this to access your messages abroad)

Why use it?

With Voicemail 901 you can save up to 40 messages and each can be up to 4 minutes in length.

We'll tell you when a new message arrives in your Voicemail 901 mailbox. You can choose if you receive this notification as a text message or a voice call.

How much does it cost to listen to my Voicemail 901 messages?

It depends on which tariff you're connected to:

• Individual and Best for Business Shared Bundles - free of charge.
• Best for Business - 8p (9.4p) per minute.
• Mobile Extension - Daytime: 7.5p (8.81p) per minute, Evenings: 7p (8.2p) per minute

Using Voicemail 901 abroad

To listen to your messages when you go abroad, you need a Voicemail Retrieval Number (VRN). To get your VRN all you need to do is call 91780 – it’s a free call when made from the UK. We’ll send your VRN as a text message to save in your mobile’s phonebook, as you will need it later. When you want to listen to your voicemail overseas you need to:

• Key your Voicemail Retrieval Number.
• Interrupt the greeting by keying * and then enter your voicemail PIN (you will have chosen this when you started using Voicemail, if not the default is 8705).
• Key 2 to listen to your messages.

You can key 901 to retrieve your messages in some countries. We’ll let you know by sending you a text once you have arrived at your destination.

Features available when you're listening to your messages

Feature	Why use it?	How do I set it up?
Return calls	If you haven’t got a pen and paper to hand or you don’t want the hassle of writing the number down, you can return a call immediately, in one key-press.	Key 5 during or after the message and follow the voice prompts.
Rewind messages by 5 seconds	Some people may speak too quickly for you to catch a number or message.	Key 4 during the message as many times as you need to.
Fast-forward messages by 5 seconds	You may want to listen to just part of the message.	Key 6 during the message as many times as you need to.
Forward messages - to one person, or up to 20 other people	Ideal when you've got no time to call and want to share information quickly and easily. Saves you the time and effort of repeating the same thing to various people.	During or after the message, key 7 and follow the voice prompts. For information about setting up distribution lists see the table below.
Save and replay to a message	You've got the contract. Sounds good, doesn't it? Thanks to the number 2 button, you can save a message and listen to it again.	Key 2
Reply by text message	Sometimes it's not convenient to make a call, so why not reply to someone's message by sending a text? There is a range to choose from, including "I'm in a meeting but will give you a call later" and "busy now - see you @ lunch".	Key 9
Pause a message	Handy if you're distracted or can't hear properly.	Key 0
Listen to the previous message	Useful when you need to hear something again.	Key 1
Delete a message	If you don't need to hear it again, don't let it clog up your mailbox.	Key 3
Find out who called you, and when	Great if someone didn't leave their number, or you just want to know when they called.	Key 8

Features available from the Voicemail 901 main menu

Feature	Why use it?	How do I set it up?
Personalise your greeting - record your own personal message. You can change it as often as you like.	It will encourage people to leave you messages, let people know if you're out of the office and help provide a professional image to your customers.	Once in your Voicemail 901, key * followed by 3.
Protect your mailbox	Choose a four-digit PIN code and ensure that your voicemail box is secure and that you can access your voicemails overseas and from other phones.	To get a reminder of your PIN, key * followed by 4.
Access your messages from another phone	When you haven't got your mobile to hand, you can access your voicemail using another mobile or landline.	You can access your Voicemail 901 mailbox from a landline or mobile in two ways: Key your mobile number and, upon connection, key * and enter your four-digit PIN code. Key your Voicemail Retrieval Number and, upon connection, key * and enter your four-digit PIN code.
Distribution Lists - have up to 9 lists with up to 99 people in total	Save yourself the time, money and hassle of calling numerous different people when you can do it in one single call. You'll only be charged for the time spent on the call at your standard rate.	Key * followed by 6.
Voicemail 901 tutorials	Learn how to use the features of voicemail	Key * followed by 1.
Send a voice message to another Voicemail 901 user without talking to them.	Useful if you know someone is in a meeting.	Key * followed by 7.