Lost and Stolen - What to do

If you lose your phone or SIM card, or have them stolen, one quick call to Customer Services will prevent anyone using it. Call Customer Services on:
Contract Helpline 08700 700 191

Pay-as-you-talk Helpline: 08700 77 66 55
If you have appropriate insurance, call your Service Provider to make a claim, you are likely to need a crime reference number or lost property number to process your claim. Your provider may be able to provide you with a loan phone.

Tips - On keeping your mobile safe

Be sure to insure your phone. Don't assume it's covered by household insurance. Ask your local Vodafone retailer for details. Make a note of your serial number (IMEI) and keep it in a safe place separate from your phone. (The IMEI is located on a strip normally behind the battery of your phone. On most handsets you can find it by typing *#06# SEND. Also keep a note of your phone number. Find it by pressing *#100# SEND (on some handsets). Always use your phone's security code or pin number to stop anyone else being able to make calls on it. Minimise public use and display.

Tips - Pay-As-You-Talk Registration and Balance

Registration
Register your pay-as-you-talk phone and you'll receive £1 calling credit and updates on products and services. It also helps in the event of loss or theft.
There are three ways to register.
1. Register online at www.vodafone.co.uk
2. Return tthe registration form in your box.
3. Call 17298 free unless transferred to an operator, when a 25p charge will apply.
Balance
Know when you need to get credit by checking your balance:
1.Dial *#1345# and press SEND
2.Call the TopUp line on 2345 free.